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  • About
  • Funeral Planning
  • When Someone Dies
  • Arrange The Funeral
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  • Funeral Planning
    • Pre-Paid Funeral Plans

      Pre-planning funeral arrangements has become an important part of life

    • Will Writing

      We can help you with all aspects of the funeral arrangements

    • Your Wishes

      We understand that you want the most fitting service for your loved one

    • Contact Us

      It can be difficult to know where to start when someone dies. We’re here to help.

      Get In Touch
  • When Someone Dies
    • Tell Us Once

      This is a service that allows you to report a death to most government services.

    • Register The Death

      You must register the death before the funeral can take place.

    • Coroner’s Office

      The Coroner is an independent Judicial Officer with a statutory duty to investigate sudden, violent or unexplained deaths.

    • Contact Us

      It can be difficult to know where to start when someone dies. We’re here to help.

      Get In Touch
  • Arrange The Funeral
    • Funeral Options

      Creating a memorable, meaningful funeral service

    • A Final Resting Place

      We can help you give a dignified farewell to your loved one,

    • Child & Baby Funerals

      Losing a child is the most painful experience any of us can face.

    • Fees

      We have a comprehensive range of plans

    • FAQs

      Common questions about arranging a funeral

    • Services

      We will support you in creating a fully personalised funeral

    • Contact Us

      It can be difficult to know where to start when someone dies. We’re here to help.

      Get In Touch
  • After The Funeral
    • Help With Bereavement

      Bereavement support organisations

    • FAQs

      Common questions regarding anything after the funeral

    • Contact Us

      It can be difficult to know where to start when someone dies. We’re here to help.

      Get In Touch

Tell Us Once

This is a service that allows you to report a death to most government services.

When you are registering a death, the registrar will either fill in the form for the Tell Us Once service or give you a unique reference number to access it online or by phone.

When you contact them, you will need to give this information about the deceased:

  • Date of birth
  • National Insurance number
  • Driving licence number (if applicable)
  • Passport number (if applicable).

You’ll also need to know:

  • Any benefits or entitlements they were receiving, such as the State Pension
  • Any public sector or armed forces pensions they were getting
  • Any local council services they had access to, for example a Blue Badge or free public transport
  • Name and address of their next of kin
  • Name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as the ‘executor’ or ‘administrator’.

Before you give the details of the next of kin, executor, administrator and anyone who was claiming joint benefits or entitlements with the person who died to Tell Us Once, you must have their permission.

 Tell Us Once phone number

There isn’t a published phone number for the Tell Us Once service. Instead, you will be given a unique reference number by the registrar when you register a death.

Tell Us Once notifications

After you’ve sent in the details, Tell Us Once will notify:

  • HM Revenue and Customs (HMRC) – for personal tax
  • Department for Work and Pensions (DWP)
  • Passport Office
  • The local council: to cancel housing benefit, council tax benefit, Blue Badge, inform council
  • Housing services and remove the person from the electoral register
  • Public sector and armed formed pension schemes
  • Driver and Vehicle Licensing Agency (DVLA): to cancel the person’s driving licence, but you’ll still need to send DVLA any registration certificates (V5C).

If your local register office doesn’t offer the Tell Us Once service or you choose not to use it, you’ll have to let the relevant organisations know about the death yourself.

The registrar will give you a letter and reference number to help with this.

The following organisations are not included in the Tell Us Once service and you should notify them separately.

Financial
  • HMRC for business tax, corporation tax or VAT related updates
  • Mortgage provider
  • Banks and building societies
  • Premium bond, loan or other financial organisations
  • Credit card, in-store cards and other loyalty programme
Domestic
  • House, car, breakdown, holiday and buildings insurance providers (car insurance policies are commonly in one name so we advise you to check before driving)
  • Utility companies
  • TV licence, phone and broadband providers
Personal
  • Employer(s)
  • Education establishments if in current term
  • Professional associations
  • GP, hospital, dentist, optician and anyone else providing medical care: NHS and private provider
  • Charities, organisations or subscriptions the deceased made regular payments to Libraries, children’s or adult services (meals, visits etc) or other clubs
  • Church, synagogue, mosque, temple or other places of worship

If the deceased has a licence for firearms, please contact the local police station.

Contact
  • Funeral Planning
    • Pre-Paid Funeral Plans
    • Will Writing
    • Your Wishes
  • When Someone Dies
    • Coroner’s Office
    • Register The Death
    • Tell Us Once
  • Arrange The Funeral
    • FAQs
    • Fees
    • Funeral Options
  • After The Funeral
    • FAQs
    • Help With Bereavement
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